Return Policy

Customer satisfaction is our utmost priority, at all times. Customers can return their products bought online from www.ritzy.com.bd if they want. All they need to do is to raise a request for return. Customers can initiate return within a period of 7 days from delivery date. Customers can reach us on our customer care helpline +88015117RITZY (74899) or e-mail a Return Request at care@ritzy.com.bd. Our team will take things forward on the receipt of Return Request submitted to us, at the earliest.

For hygienic purposes, our return policy does not apply to inner wear, fragrances, beauty products, jewelry, socks, & any other accessories. Please keep in mind that, in special circumstances, the rules of promotional offers may override our regular returns policy. Shipping charges and convenience charges will not be refunded, as they are non-refundable.

Return Procedure

  • Customers who bought products from www.ritzy.com.bd can return the product within 7 days of products delivered if they didn’t like it.However, if purchase was made in the period of a special promotional offer, contests or any special scheme, then special rules might apply for returns.
  • Customer needs to call Ritzy Outfits customer care number+88015117RITZY (74899) between 10 am to 6 pm onweekdays, except Friday or alternatively e-mail the return request at care@ritzy.com.bd.
  • Customer will be contacted by Ritzy Outfits customer care team at the earliest from the date of return request by customers & initiate it.
  • As per the company’s policies, the refund would be issued only if the products are returned, with the tags and packaging intact, in an unwashed and undamaged condition. The refund/replacement would be issued to customers in form of Gift Voucher of equivalent amount, after thorough quality check of the product(s) by our team.
  • The purchase amount will be refunded in form of Ritzy gift voucher of the same amount as paid by customers to buy the products online or from any Ritzy Outfits outlets directly, however the convenience charges & courier charges will not be refunded.
  • Customers may return a part of their order, in case of multiple products in your order. However, on account of the product being returned, all components of the product as well as complimentary gifts or products that came along with the original product, must be returned.
  • Customers will not be charged for courier charges for the products returned.